Quality work reduces cost, improves schedule, and, in doing so, satisfies our customers. We believe in achieving quality by making solid decisions based on facts, identifying issues before they occur, promptly fixing problems should they materialize, and inspiring every person on a project to "do it right the first time."
Chicago’s Quality program focuses on human behaviours that drive “right the first time” quality. We call them Quality Marshalls. Our Quality Marshalls provide the clear direction for what is expected from all Chicago employees across our entire business, in all functions, and at every level of our organization. Implementing our Quality Marshalls program improves our performance and drives our culture around quality.
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